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Questions?
Just call ${member_services_phone}. We’re here for you ${member_services_hours}.
You can also check out your member handbook on the member materials and forms page.
Help in a crisis
Help in a crisis
If you have a behavioral health emergency, call 988. This is the new number for the National Suicide Prevention Lifeline. If you have thoughts of harming yourself or someone else, their trained counselors can help you, 24 hours a day, 7 days a week. You also have the option to chat online with a counselor through their Lifeline Chat service.
[Example 1]
You can also call our behavioral health hotline at [1-XXX-XXX-XXXX]. We’re here for you 7 days a week, 24 hours a day. And we can link you to the right resources.
[Example 2]
You can also call our behavioral health hotline at ${member_services_phone}. Then, choose the crisis option. We’re here for you ${member_services_hours}. And we can link you to the right resources.
Get the help you need
Talking to a counselor or therapist is a great way to treat behavioral health issues. You should make an appointment if you have feelings or problems like:
Sadness that won't go away
A sense of hopelessness or helplessness
Loss of interest in things you enjoy
Feeling worthless
Trouble sleeping
Poor appetite or weight loss
Alcohol or drug abuse
Trouble concentrating
Parenting concerns
Irritability
Need help finding a counselor or therapist? You can search for a provider near you [Insert plan provider search URL] or just contact us. We’re here to help.
Our behavioral health services
[Insert plan details]
[Insert plan details]
[Insert plan details]
[Insert plan details]
Learn more about behavioral health
Learn to manage stress
Did you know that stress can affect your health? It can be hard to keep up with healthy habits during times of stress.
You can read these articles to learn more about mental and emotional well-being:
Staying mentally healthy in tough times
4 ways to take care of physical and mental well-being during unsettled times
Or learn more about depression from the National Institute of Mental Health.
Substance use disorders happen when people misuse drugs, alcohol or both, repeatedly. Often, substance use is related to mental health.
Learn more about substance use disorders
Substance Abuse and Mental Health Services Administration (SAMHSA)
Mental health disorders can be serious. They can change a person’s thinking, feeling, mood and daily functioning. And each year, they affect:
- 1 in 4 adults
- 1 in 10 children
Some examples of mental health disorders include:
Depression
Schizophrenia
Bipolar disorder
Obsessive-compulsive disorder (OCD)
Post-traumatic stress disorder (PTSD)
Anxiety
Borderline personality disorder
For more info, visit the National Alliance on Mental Illness (NAMI) website.
There, you can learn about the different support programs NAMI offers, including:
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A no-cost course for anyone living with mental illness. Those who join can learn about coping skills and self-care.
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A no-cost course for family caregivers of adults living with mental illness. It teaches communication and problem-solving skills to help them deal with the impact on the family.
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An online social community for teens and young adults living with mental illness. It’s a place for them to connect and learn about services.
- [Insert state-specific resource]
- [Insert state-specific resource]
- Check your local resources for even more support. You can learn about everything from quitting nicotine to getting rides to your health visits.