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Your $25 monthly benefit
You should have everything you need to help you feel your best. That’s why we’re working with CVS Health® to give you $25 of over-the-counter (OTC) health supplies and products. And we'll send it to you every month at no extra cost. Ready to order? Just visit OTC Health Solutions®, sign in and start shopping. You can also order by phone or in store.
Shop now
Get the things you need. Every month. In store or delivered to your door.
As a CVS Health company, we’re offering you this $25 OTC benefit as part of your Aetna Better Health® benefits. You can use the money to spend on a variety of health products, like:
Food and groceries
Milk, eggs, coffee/tea, bread, pasta, cooking oil, canned goods, cereal, trail mix, etc.
Personal care
Oral care, period care, first aid, pain relief, digestive health, vitamins, skin care, etc.
Baby care
Diapers, wipes, sunscreen, shampoo, lotion, nursing pads, lanolin cream etc.
Cold remedies
Allergy relief, cold/flu medicines, digital thermometer, vitamin C, facial tissues, etc.
Order online
Order online
Ready to order? Just visit OTC Health Solutions and sign in with your member ID and password. Or create a new account if you’re a first-time visitor. You’ll need an email address to set up your account.
Once you sign in, your benefit amount and balance will be displayed at the top of the page.
- Browse through the list of products and add to your basket. Your order total will automatically deduct from your balance at the top of the page.
- Choose “Checkout” when you’re ready to place your order.
- Confirm your shipping address, review your order and place your order. Most orders will arrive in less than 7 business days, though it may take longer during peak busy times.
- Expect to receive an email with tracking info once your order has shipped and another email once your order has been delivered.
By phone: Call OTC Health Solutions at 1-888-628-2770 (TTY: 711). You can speak with someone live Monday through Friday, 9 AM to 8 PM CT. Or you can order at any time via our automated interactive voice response (IVR) machine. Just have your member ID ready when placing your order.
In store: See the OTC Item Catalog (PDF) for instructions on how to pick up your items in store. Or learn more by calling OTC Health Solutions at 1-888-628-2770 (TTY: 711). You can call Monday through Friday, 9 AM to 8 PM CT.
Quick tip
You’ll need to order supplies for each benefit period by 11:59 PM of the last day of the month.
Unused benefit amounts do roll over once to the next month. It will expire in the following month if unused and the balance will be set to the original benefit amount.
You’ve got questions. We’ve got answers.
Your OTC benefit can be utilized multiple times throughout the month.
Unused benefit amounts do roll over once to the next month. It will expire in the following month if unused and the balance will be set to the original benefit amount.
Yes, however anything over $25 is the member’s responsibility to pay for out-of-pocket.
Most orders will arrive in less than 7 business days. It may take longer during peak busy times. If you haven’t received your order within 14 days, call OTC Health Solutions at 1-888-628-2770 (TTY: 711).
Yes, you can cancel your order within 30 minutes of placing it. To cancel an order, just call OTC Health Solutions at 1-888-628-2770 (TTY: 711).
Once you’ve placed your order, you will receive a confirmation number. Always make sure to keep note of your confirmation number.
Questions?
For more info about this benefit: Just call Member Services at 1-866-827-2710 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.
For help with your order: Call OTC Health Solutions at 1-888-628-2770 (TTY: 711). You can call Monday through Friday, 9 AM to 8 PM.