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Our services
Get help in a crisis
No matter what time of day, you’re not alone. We have resources in place to help you in a crisis.
If you have thoughts of harming yourself or someone else, call 911 or one of these numbers right away:
Member Services: Call 1-855-221-5656 (TTY: 711) anytime. Then, choose the crisis option.
988 Suicide & Crisis Lifeline: Call or text 988. Trained counselors can help you 24 hours a day, 7 days a week. You can also chat online with a counselor through their Lifeline Chat service.
Need a quick answer to a health question? The 24-Hour Nurse Line is here for you. If you can’t wait until you can see your doctor, call 1-855-221-5656 (TTY: 711) and choose the Nurse Line option.
If you don’t have a ride to a health care visit, we’ll help you get one. Rides to and from medical services we cover, like doctor visits, dental care and behavioral health care are free. We also cover some non-medical rides, like rides to job interviews or food banks. You can call Access2Care at 1-866-252-5634 to schedule your ride. Be sure to schedule it at least three business days before you need it.
Careforth is a no-cost program and app for caregivers of eligible members. The program includes coaches and experts who can provide support, resources and tools for caregivers.
The coaches can help caregivers:
Get answers to their questions about caregiving
Learn about caregiving topics (through videos, articles and audio)
Find resources and support
Get tips and advice in tough times
Have someone to talk when they need somebody to listen
Help them find balance between caregiving and other parts of their life
Learn to manage self-care
Manage the stress and strain of caregiving (coaches understand challenges of being a caregiver)
Those who are eligible can use the program on their computer, tablet or phone. Caregivers can get support 24 hours a day, 7 days a week, plus access to online info and other helpful tools.
Need to sign up or learn more about the Careforth program? Visit the Careforth website. Or you can call these numbers:
Toll-free: 1-866-797-2341.
Local: 785-560-6309.
Need language help? Just call 1-855-221-5656 (TTY: 711). You can get:
Interpreter services at no cost during any service or complaint process, including American Sign Language and real-time oral interpretation
Interpreter services for your medical visit (be sure to call 48 hours before your visit)
Info in another format, like audio, large print and braille
Materials in other languages if your primary language isn’t English
Community Resource Directory
Caring and helpful resources are just around the corner. Using the Community Resource Directory (CRD) tool in your Member Portal, you can find support and services near you. From food and housing services to wellness and mental health support and more.
Aside from searching for resources, the CRD also allows you to:
Save your resources
Share feedback and suggest new resources
Suggest edits to existing resources
How to get to the CRD
Log in to your Member Portal, or sign up if you don’t already have an account.
Under the “Resources” column, go to “Community Resource Directory.”
Local and national resources
Here’s a list of programs, services and hotlines that may be helpful to you.
Stay up to date on COVID-19 prevention and other info. You can check these resources to learn more:
Behavioral health includes services for mental health and substance use. Do you or someone you love need help with behavioral health issues? Kansas offers programs that can help. Here are a few resources you’ll want to check out:
Kansas resources
Kansas Department for Aging and Disability Services (KDADS) behavioral health services
Kansas Prevention Collaborative – behavioral health hotlines
It Matters – KS behavioral health resources and education
National resources
National Council on Problem Gambling (NCPG)
- Check the Facts for Families Guide for info on topics that affect kids, teens and their families.
- Find info about topics from attention-deficit/hyperactivity disorder (ADHD) in college students to self-injury in teens and young adults. Just check the Moving Into Adulthood Resource Center.
- Boys Town National Hotline® (for teens, parents and families) 1-800-448-3000
- Call the National Alliance on Mental Illness (NAMI) HelpLine at 1-800-950-6264. You can call Monday through Friday, 10 AM to 6 PM ET. Or email Info@NAMI.org. You can also visit the NAMI website for answers to common questions about mental health.
- Learn more about depression from the National Institute of Mental Health.
- SAMHSA’s National Helpline (for drug and alcohol treatment referral and service info) 1-800-662-HELP (1-800-662-4357) (TTY: 1-800-487-4889)
Substance Abuse and Mental Health Services Administration (SAMHSA) website
If you’re afraid for your safety, you can take action. People who experience domestic violence and sexual assault can get legal protection. This also includes help with stalking and restraining orders.
If someone is hurting you, reach out for help by calling:
- Kansas Crisis Hotline: 1-888-END-ABUSE
- National Domestic Violence Hotline: 1-800-799-7233 (TTY: 1-800-787-3224)
For your safety: If you visit websites for help with domestic violence, be sure to erase your browser history. Check the National Center on Domestic and Sexual Violence website to learn more.
Whether you smoke or use other forms of nicotine, we can help you quit. It’s not easy, but with the right plan and support, you can reach your goal.
Just check out these resources to help you get started:
Looking for senior care can be challenging, and you may not know where to start. Learn about your options, info on costs and how the process works.
You can also find help and support through these resources:
Five Wishes – user-friendly advance directives
We work with our local partners to ensure you get the support you need.
Here’s a list of Kansas resources you might find useful:
211: Call 211 or visit the 211 website.
Kansas Home-Based Community Services guide
- The American Diabetes Association works to prevent and cure diabetes. See how they help improve the lives of people affected by diabetes.
- The American Heart Association offers info about heart disease prevention, including ways to be heart healthy.
- The Arthritis Foundation offers info and tools to help people live a better life with arthritis.
The Centers for Disease Control and Prevention (CDC) has seasonal updates on the flu, including info on prevention and vaccines.
Members with special health care needs have medical conditions that will last at least one year. If you or your child has special health care needs, you can get support.
Just check out these resources to learn more:
National Alliance on Mental Illness (NAMI)
National Association for Down Syndrome
Make-A-Wish Foundation of Missouri and Kansas
Icing Smiles -- custom celebration cakes for families with a critically ill child
Learn more about early childhood education. You can also find a Head Start near you.
WIC is a national nutrition program for pregnant or breastfeeding women and families with children younger than 5. The Kansas WIC program provides these services at no cost:
Help with breastfeeding questions
Referrals to agencies
Healthy food, like fruit and vegetables
Healthy eating tips
You can call WIC to see if you and your child can use the service: 1-785-296-1320. Or visit the WIC website for more info.
United Way focuses on creating community-based and community-led solutions for a good quality of life. Find a United Way near you.
Kansas can have flash floods, tornadoes and other severe weather. Learn how to make a plan for your family and loved ones.
Cultural competency promotes ways to bridge differences between one’s own culture and the culture of others. To achieve this, we come up with practices, skills and behaviors to ensure that all members receive services that are respectful and responsive to their needs.
Members are to receive covered services without concern about things, like their:
Race, ethnicity or national origin
Ability to speak English
Religion
Gender
Age
Mental or physical disability
Sexual orientation
Genetic information or medical history
Ability to pay
Aetna Better Health® expects providers to treat all members with dignity and respect as required by federal law. This includes:
Honoring member’s beliefs
Being sensitive to cultural diversity
Fostering respect for member’s cultural backgrounds
Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, and national origin in programs and activities receiving federal financial assistance, such as Medicaid.
Legal notices
Alcoholics Anonymous is a trademark of Alcoholics Anonymous Worldwide Services, Inc.
Boys Town National Hotline is a trademark of Boys Town.