Non-discrimination Notice

Aetna Better Health® Kids complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Aetna Better Health Kids does not exclude people or treat them differently because of race, color, national origin, age, disability, sex, health status or need for health care services.

Aetna Better Health Kids provides free aids and services to people with disabilities to communicate effectively with us, such as: 

• Qualified sign language interpreters; and 
• Written information in other formats (large print, audio, accessible electronic formats). 

Aetna Better Health Kids provides free language services to people whose primary language is not English, such as: 

• Qualified interpreters; and 
• Information written in other languages. 

If you need these services, contact Aetna Better Health Kids at 1-800-822-2447 (TTY: 711). 

If you believe that Aetna Better Health Kids has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: 

The Bureau of Equal Opportunity  

Room 223, Health and Welfare Building 

PO Box 2675 

Harrisburg, PA 17105-2675 

Phone: 717-787-1127 (TTY: 1-800-654-5484) 

Fax: 717-772-4366, or 

Email: RA-PWBEOAO@PA.gov  

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, the Bureau of Equal Opportunity is available to help you. 

You can also file a civil rights complaint electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone with the U.S. Department of Health and Human Services, Office for Civil Rights at: 

U.S. Department of Health and Human Services  

200 Independence Avenue SW 

Room 509F, HHH Building, Washington, DC 20201 

1-800-368-1019 (TDD: 1-800-537-7697) 

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Multi-language interpreter services

• ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call: 1-800-822-2447 (TTY: 1-800-628-3323).
• ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-822-2447 (TTY: 1-800-628-3323).
• ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните: 1-800-822-2447 (телетайп: 1-800-628-3323).
• 注意：如果您講中文，您可以免費獲得語言援助服務。請致電 1-800-822-2447（聽障及語障人士專線：1-800-628-3323).
• CHÚ Ý: Nếuquý vịnóiTiếngViệt, có cácdịchvụhỗtrợngônngữmiễnphí dànhchoquý vị. Xin gọi số [1-800-822-2447] (TTY: 1-800-628-3323).
• الهاتف 1-800-822-2447بالرقم نبيه:إذاكنتتتحدثلغةأخرىغيرالإنجليزية،فإنخدماتالمساعدةاللغويةمتاحةبالمجان.اتصل نصي:3323-628-800-1.
• ध्यान दिनुहोस्:तपाईं अंग्रेजी बाहेकका भाषा बोल्नुहुन्छ भने तपाईं दनिःशुल्क भादषक सहायता प्राप्त गनन सक्नुहुन्छ । यसका लादग 1-800-822-2447 (TTY: 1-800-628-3323) मा टेदलफोन गनुनहोस्.
• 주의: 한국어를사용하시는경우, 언어지원서비스를무료로이용하실수있습니다. 1-800-822-2447 (TTY: 1-800-628-3323) 번으로전화해주십시오.
• កត់សំគាល់៖ប្រសិនបរើបោកអ្នកនិយាយភាសាខ្មែរមិនបប្រើភាសាអ្ង់បលេសបសវាជំនួយខ្ននកភាសាមានផ្តល់ជូនដោយឥតលិតថ្លេសប្ារ់បោកអ្នក។សូមទូរស័ព្ទបៅបេម 1-800-822-2447 (TTY: 1-800-628-3323) ។.
• ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposes gratuitement. Appelez le 1-800-822-2447 (TTY: 1-800-628-3323).
• သတိျ ပဳရန္။သင္သည္အဂၤလိပ္ဘာသာစကာားမဟုတ္ေ သာအျခာားဘာသာစကာားတစ   ိ မားေ  ျပ္ာပ္ါကဘာသာစကာားေအထာကအကူ ျပ္မဝန္ေ ဆာင္ ႈမ ာားအခမဲ့ရရိွိႏိုင္ပါသည္။ 1-800-822-2447 (TTY: 1-800-628-3323) သို႔ဖုန္ ားေ ခၚဆိုပ္ါ။.
• ATANSYON:  Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou.  Rele 1-800-822-2447 (TTY:1-800-628-3323).
• ATENÇÃO: Se você fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-800-822-2447 (TTY:1-800-628-3323).
• দৃষ্টিআকর্ষণ: আপনিযনদইংরেজীছাড়াঅিযককািভার্ায়কথাবরেি, তাহরেেযাংগুরয়জএনিস্ট্যান্টিানভষরিেিহায়তা, আপনিনবিামুরেযপারবি।কেকরুি: ১-৮০০-৮২২-২৪৪৭ (TTY: 1-800-628-3323).
• KUJDES: Nëse flitni një gjuhë tjetër përveç anglishtes, shërbimet për përkthim, pa pagesë, janë në dispozicion për ju. Telefononi në 1-800-822-2447 (TTY: 1-800-628-3323).
• ધ્યાનઆપો: જોતમેઅંગ્રેજીસિવાયબીજીભાષાબોલોછો, તોભાષાિહાયિેવાઓ, તમારામાટેમફતઉપલબ્ધછે. ૧-૮૦૦૮૨૨-૨૪૪૫પરકૉલકરો( ટીટીવાય: ૧-૮૦૦-૬૨૮૩૩૨૩).