Rides
Need a ride to your health care visits? Let us help you get there. You can get rides to services we cover.
Rides your plan covers
Ambulance rides
If you have no way to get to the hospital during an emergency, call 911. We cover ambulance rides (on the ground) in a medical emergency for all members.
Nonemergency medical rides
We work with Modivcare to offer rides for nonemergency medical needs. This is a rideshare service that partners with Lyft® and Uber Health®. You or your child can get a ride for visits to and from medical visits if you don’t have a way there. Covered rides include trips for services like:
- Doctor’s appointments (primary care provider (PCP), specialists and others)
- Dental or vision exams
- Lab tests
- Pharmacy medication drop-offs or pick-ups
- Hospital discharge (leaving the hospital)
When to ask for a ride
Ask for a ride as early as you can, and at least:
- Two business days before you need it for regular trips
Sometimes you may ask for a ride with less notice, like:
- Pick up after discharge from a hospital
- Trips to the pharmacy to pick up medication or approved medical supplies
- Trips for urgent conditions (not emergencies but severe or painful enough to need treatment within 24 hours)
Need to cancel your health care visit? You’ll want to let us know before the approved and scheduled trip.
How to set up a ride
Call Modivcare
You can set up a ride by calling Modivcare at 1-866-824-1567 (TTY: 711) or using the Modivcare app .
Use the Modivcare app
The Modivcare app allows you to schedule and manage all of your nonemergency rides. You can download the Modivcare app for iPhone® or Android™.
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Be sure to have this info ready when you set up your ride:
Your first and last name
Your date of birth
Your pickup address
Your phone number
Name of your provider
Date and time of your health care appointment
If anyone is traveling with you (you can take one person as an attendant)
If you have special travel needs (example: wheelchair access)
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If you’re setting up a ride by phone, a Modivcare staff member will gather details from you and schedule your ride.
If the ride is for a child age 18 or younger, a parent or guardian will need to fill out a rider consent form. (This only needs to be done for the first ride.)
You’ll get ride notices like reminders and alerts. You can choose whether you want them by text, phone or email.
You can list a care contact person, like a parent or a care manager. This person will also get the notices and alerts about your trip.
Need urgent help with a ride that’s already scheduled? Or need a ride home from the hospital but it’s after 5 PM? You can call Modivcare at 1-866-824-1567 (TTY: 711). They can answer your call 24 hours a day, 7 days a week.
Ride tips to remember
Be aware of travel requirements for children
If your child is the one traveling, they must:
- Be age 18 and older to travel alone
- Be with an adult (18 and over) if they are under age 18
- Be able to get into and out of the vehicle on their own
- Have their own car seat if they need one. Car seats must fit legal requirements in your city and state
Legal notices
All trademarks are the property of their respective owners.
Questions?
Call Member Services at 1-800-822-2447 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.