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Find out if you or a loved one qualifies
Call Member Services at 1-800-279-1878 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.
What are LTSS services?
What are LTSS services?
All plans cover LTSS if you’re on a home- and community-based waiver or in a nursing or other facility. LTSS can help you live in your home or other setting of your choice. LTSS services include help with personal and health care needs, including
- Adult day health care
- Assistive technology
- Environmental modifications
- Personal care
- Personal emergency response system (with or without medication monitoring)
- Private duty nursing services
- Respite care
- Skilled and intermediate (custodial) nursing facility or long stay hospital
- Help for members transitioning to the community from a nursing facility
Your care manager
Your care manager
If you qualify, we’ll assign you a care manager. They’ll visit you in person or check in with you on the phone or in other ways. They’ll get to know you and find out your needs by working with you and your:
- Friends
- Family
- Providers, like doctors and facilities
You can call your care manager at any time for help. Your family and friends can also be present when your care manager visits.
Who can enroll in LTSS?
Who can enroll in LTSS?
To qualify for LTSS, you’ll need to meet certain financial and functional criteria through LTSS Screening. Your local Department of Social Services provides this screening. Talk with your care manager about setting up a screening to find out what services you can receive.
Helpful info
Developmental disability (DD) waivers
For more info on services covered under each DD waiver:
- Visit the Department of Behavioral Health and Developmental Services (DBHDS) website
- Call 1-844-603-9248
CCC Plus Helpline
Two ways to get the help you need:
- Visit the Commonwealth Coordinated Care Plus website
- Call 1-844-374-9159
Department of Medical Assistance Services (DMAS)
Visit the DMAS website.
Virginia Division for the Aging
Find a list of area agencies on aging by location.
Department of Social Services
Visit the DSS website.
Reporting abuse, neglect and exploitation
Adult Protective Services (APS)
24-Hour Hotline:
- Call 1-888-832-3858
The Virginia Department for the Deaf and Hard of Hearing (VDDHH)
Visit the VDDHH website