CVS Health® provides the info on the next page. Aetna® is part of the CVS Health family of companies. If you want to stay on our site, choose the “X” in the upper right corner to close this message. Or choose “Go on” to move forward to CVS.com.
Questions?
You can call Member Services at 1-800-279-1878 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.
GO TO:
Take a health risk survey
Take a health risk survey
We call every new member for a health risk survey. During this call, we’ll ask you some health questions. Why take part in the survey? This will help our care management team understand your health needs. If you need a personal care plan, they can design one based on your answers. They’ll also share the info with your doctor and work together to help you stay well.
The survey is easy and your answers are private. If you have questions, just contact us.
Understand and use your benefits
You have many benefits and services that can help you reach your health goals. These include benefits that go beyond your standard health coverage, like:
- Rewards you can earn
- Extra help with rides
- Wellness supplies and services
These extras and more are here for you. So make sure you know all about them.
Use your Member Portal
Use your Member Portal
When you log in or create an account on your Member Portal, you can do so much more with your health plan, like:
- Search for or change providers
- Replace your lost or stolen member ID card
- Change your providers
- Manage your plan benefits and health goals from anywhere
- Send secure messages if you have questions
- Ask for forms
- Get info about certain health conditions
Get the mobile app
You can also get the Aetna Better Health mobile app for iPhone® or Android™ to manage your health on the go. What’s great about the app? You can use it to access your Member Portal, anytime, anywhere.
Never lose your member ID card
You can also use the app to get a digital version of your member ID card. That way, you’ll never have to worry about losing it.
Find providers and pharmacies
Find providers and pharmacies
Learn how to get quality care and services close to home. We have a strong network of providers and pharmacies to choose from. You can find providers of all kinds, from your primary care provider (PCP) to your dentist or specialist, in your provider directory (PDF or online). Our provider search tool makes it easy for you to find providers in our network.
Choose your primary care provider (PCP)
Your PCP is the medical provider who will provide your main health care. That’s why you’ll want to choose a PCP who can best meet your personal needs. If you don’t choose a PCP, we’ll assign one to you. And remember, you can change your PCP anytime. It’s easy to change. Just visit your Member Portal. Need help finding a provider in our network? Just use the provider search tool. Or contact us.
Learn more about choosing a PCP
Connect with a provider
Connect with a provider
Are you due for an annual checkup? Remember, you don’t have to wait until you’re sick to make an appointment with your PCP. Seeing a doctor regularly can help keep you and your family healthy. There’s no extra cost for preventive care. Even better, you can get rewards for completing preventive care steps, like regular checkups and health screenings.
Ready to start? Make an appointment with your PCP today.
Check these articles for topics about preventive care:
Explore other health and wellness perks
Explore other health and wellness perks
Health coaching
Want to make healthy changes in your life, but need some extra support? Your personal MyActiveHealthSM website can help you:
- Set health goals based on what you want to achieve
- Get coaching on fun, new ways to improve your health
- Find your health info and numbers
- Connect any fitness devices you have and track your progress
Get started with health coaching
Health and wellness library
You can take even more steps toward a healthy you and a healthy family. Just visit the health and wellness library. You’ll find articles about everything from well-child visits to knowing when to choose urgent care or the emergency room.
Get involved
Want to play a more active role in your health care? Or help make progress in your community? Consider joining the Member Advisory Committee (MAC). You can make a real difference when you take part.
Don’t lose your benefits
Keep your info up to date
You must renew your Medicaid program coverage every year. Also, always make sure that any info we have from you stays current. This allows you to keep your benefits and services. Your info may include your:
- Address
- Employment status
- Other details
Learn about emergencies and nonemergencies
You’ll only need emergency care if you think your health is in serious danger. Emergencies may include:
- Severe pain
- Serious injury
- Sudden illness
- Illness that is quickly getting much worse
- Heavy bleeding that doesn’t stop, especially if you’re pregnant
24-Hour Nurse Line
If it’s not an emergency, but you need medical advice, call Member Services. Then, choose the option for the 24-Hour Nurse Line. A nurse can help you decide if you need to go to the ER or urgent care.
Urgent care
Urgent care is a great option if it’s not an emergency and you can’t see your PCP. Many centers open early and stay open late seven days a week. They may also have shorter wait times and cost you less money than an ER visit.
Check out some of these articles to learn more about getting the right care at the right time:
Call 911 or go to the nearest hospital if you have a life-threatening illness or injury and need help right away. We cover ambulance rides. You can also use any hospital for emergency care, even if it isn’t in our network. Just show your member ID card.
No matter what time of day, you’re not alone. We have resources in place to help you in a crisis or mental health emergency. This includes thoughts of harming yourself or others. Here are some options for help:
Our behavioral health hotline: Call 1-800-279-1878 (TTY: 711), then choose the crisis option.
Call or text the 988 Suicide & Crisis Lifeline at 988. Trained counselors can help you 24 hours a day, 7 days a week. Chat online with a counselor through their Lifeline Chat service.
Find other local resources and services in your own community.
Know your handbook and resources
Member handbook
You can get a hard copy of your member handbook in English or Spanish at no charge. We’ll send it to you within five days of your request. Just contact Member Services. Or visit the materials and forms page to download the handbook.
Help in your neighborhood
Need help finding resources in your community? We can help.
Other languages and formats
You can request a printed copy of any material on our website. We can translate it into a language other than English or provide it in an alternate format too. Just contact us. We can mail it to you. It's free.
Need other language help? Just contact us. You can get:
- Interpreter services at no cost during any service or complaint process, including American Sign Language and real-time oral interpretation
- Interpreter services for your medical visit (be sure to call 48 hours before your visit)
iPhone is a registered trademark of Apple Inc.
Android is a trademark of Google LLC.
Legal notices
All trademarks and logos are the intellectual property of their respective owners.