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Services
Get help in a crisis. Call Member Services at 1-800-279-1878 (TTY: 711) and choose the crisis option. We’re here for you 24 hours a day, 7 days a week.
If you’re thinking of hurting yourself or someone else, get help right away. Call 988 or go to the nearest hospital. No matter what time of day, you’re not alone. There are resources to help you in a crisis.
No matter what time of day, you’re not alone. We have resources in place to help you in a crisis.
Need a quick answer to a health question? The 24-Hour Nurse Line is here for you. If you can’t wait until you can see your doctor, call Member Services anytime at 1-800-279-1878 (TTY: 711). Then, choose the option for the Nurse Line.
If you don’t have a ride to your appointment, we’ll help you get one. These rides are for the medical services we cover, like doctor visits, dental care and behavioral health care. You can contact ModivCare at 1-800-734-0430 (TTY: 711). You can get help Monday through Friday, 8 AM to 5 PM. Or you can go online. Be sure to schedule rides at least three business days in advance.
Are you having trouble working due to your health condition? You may be able to get a monthly check from the Social Security Administration (SSA)! This check can help you with your living costs.
Seeing if you’re eligible takes time. The process to apply can also be hard. Aetna Better Health of Virginia is here to help. We have partnered with Healthcare Financial, Inc. (HFI). Their team of SSA experts can help get you the benefits you need. This service is free for Aetna Better Health members.
Find out if you’re eligible to begin the process. Talk to an HFI Member Advocate today. Call HFI at 1-855-556-2372. They are available Monday through Friday, 9:00 am to 5:00 pm.
The sooner you begin, the sooner you may be approved and start getting monthly disability checks!
Apply for Supplemental Security Income
If you have any questions about HFI, call Member Services. They can be reached at 1-800-279-1878 (TTY: 711).
Need language help? Just call us. You can get:
- Interpreter services at no cost during any service or complaint process, including American Sign Language and real-time oral interpretation
- Interpreter services for your medical visit (be sure to call 48 hours before your visit)
- Info in another format, like audio CD-ROM, large print and braille
- Materials in other languages if your primary language isn’t English
Your community resources
Caring and helpful resources are just around the corner. These include groups that provide education, training and help for you. Here’s a list that you and your family can use.
Use Find Help to get help finding free or low-cost resources. These include:
- Food, housing and utility assistance
- Child care resources
- Senior services
- Disability services
- Legal services
- Job training, employment and more
You can also call 211 for support. Or go to 211Virginia.org.
Virginia can have flash floods, tornadoes and other severe weather. Learn how to make a plan for your family and loved ones.
Do you or someone you love need help with mental health or substance use issues? Here are a few resources you’ll want to check out:
${state_name} resources
- Mental Health America of Virginia Warm Line is run by peers and is open 365 days a year. Call 1-866-400-MHAV (1-866-400-6428). You can get help Monday through Friday, 9 AM to 9 PM and weekends, 5 PM to 9 PM.
- AliveRVA Warm Line supports members with substance use and mental health challenges. Call 1-833-473-3782. You can get help 8 AM to 12 AM (midnight), 7 days a week, 365 days a year.
- Virginia Health Care Foundation (VHCF) helps families cope with mental health challenges.
National resources
- Alcoholics Anonymous website
- Narcotics Anonymous website
- National Council on Problem Gambling (NCPG)
- Check the Facts for Families Guide for info on topics that affect kids, teens and their families.
- Find info about topics from attention-deficit/hyperactivity disorder (ADHD) in college students to self-injury in adolescents. Just check the Moving Into Adulthood Resource Center.
- Boys Town National Hotline® (for teens, parents and families) 1-800-448-3000
- Call the National Alliance on Mental Illness (NAMI) HelpLine at 1-800-950-6264. You can call Monday through Friday, 10 AM to 6 PM ET. Or email Info@NAMI.org. You can also visit the NAMI website for answers to common questions about mental health.
- Learn more about depression from the National Institute of Mental Health.
- Substance Abuse and Mental Health Services Administration (SAMHSA) website
- SAMHSA’s National Helpline (for drug and alcohol treatment referral and service info) 1-800-662-HELP (1-800-662-4357) (TTY: 1-800-487-4889)
- National Eating Disorders Association
If you’re afraid for your safety, you can take action. People who experience domestic violence and sexual assault can get legal protection. This also includes help with stalking and restraining orders.
If someone is hurting you, reach out for help by calling:
For your safety: If you visit websites for help with domestic violence, be sure to erase your browser history. Check the National Center on Domestic and Sexual Violence website to learn more.
Whether you smoke or use other forms of nicotine, we can help you quit. It’s not easy, but with the right plan and support, you can reach your goal.
Just check out these resources to help you get started:
Looking for senior care can be challenging, and you may not know where to start. Find out about your options, get info on costs and learn how the process works.
Virginia Department for the Aging and Virginia Area Agencies on Aging provide support services for older adults, workers, caregivers and their families.
Virginia Easy Access connects seniors and people with disabilities to local resources.
Caring.com offers info about assisted living and more.
We work with our local partners to ensure you get the support you need.
Here’s a list of ${state_name} resources you might find useful:
Food
Supplemental Nutritional Assistance Program (SNAP)
Rental help
U.S. Department of Housing and Urban Development (HUD)
Heating and cooling/utilities
Maternity
Helps new and expectant mothers and families cope with anxiety and depression.
Promotes healthy pregnancies, children’s health and development and family stability.
Provides child safety seats and booster seats for eligible children.
Provides free info and materials to help prevent Sudden Infant Death Syndrome (SIDS).
Child care
Foster care
Resources and support for young adults in foster care after age 18.
Financial aid and scholarships for students who have been in foster care. Includes grants for tuition and fees at most Virginia community colleges.
Support for those caring for children unable to live with their birth parents.
Post-incarceration
Virginia Reentry Programs and Assistance
Unemployment/Jobs training
Virginia Employment Commission
Education
Free Application for Federal Student Aid (FAFSA)
Find resources for disease prevention and care. You can also check our chronic disease management page for more info.
Virginia resources
National resources
Members with special health care needs have medical conditions that will last at least one year. If you or your child has special health care needs, you can get help.
Just check out these resources to learn more:
Virginia resources
- The Arc
- Down Syndrome Association of Greater Richmond (DSAGR)
- Down Syndrome Association of Northern Virginia (DSNAV)
- Down Syndrome Association of Roanoke (DSAR)
- Virginia Tech Autism Clinic
National resources
Learn more about early childhood education. You can also find a Head Start near you.
WIC is a national nutrition program for pregnant or breastfeeding women and families with children younger than 5. The ${state_name} WIC program provides these services at no cost:
- Help with breastfeeding questions
- Referrals to agencies
- Healthy food, like fruits and vegetables
- Healthy eating tips
You can call WIC to see if you and your child can use the service: 1-877-835-5942. Or visit the WIC website for more info.
United Way focuses on creating community-based and community-led solutions for a good quality of life. Find a United Way near you.
Get help paying for your monthly internet or phone bills. Lifeline is a federal program that lowers the monthly cost of phone or internet service.
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