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Stay connected
Text SIGN UP to 72138 to join the Aetna Better Health® of Illinois SMS program. Messages will include info on membership, reminders to schedule health screenings, health education and other helpful resources.
Message and data rates may apply. Messages are recurring. Reply STOP to opt out or HELP for more information. For help, call Member Services at 1-866-329-4701 (TTY: 711).
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Learn how to file a grievance or appeal a decision you disagree with.
Let us know if you suspect another member or a provider is committing fraud.
Find educational information, change plan options or learn how to request a new ID card here.
Other contact information
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You can reach us at our address:
Aetna Better Health© of Illinois
PO Box 818031, MC F661
Cleveland, OH 44181-8031
Fax
You can fax us at our toll-free number: 855-254-1791
24-Hour Nurse Line
You can reach us at:
1-866-329-4701 (TTY: 711) and follow the prompts to reach the Nurse Line.
24 hours a day, 7 days a week
For language services, please call the number on your member ID card and request an operator.
For our non-discrimination notice and other language assistance:
Contact Member Services
Just call 1-866-329-4701 (TTY: 711). We’re here Monday through Friday from 8:30 AM to 5:00 PM.
Just call 1-866-329-4701 (TTY: 711). We’re here Monday through Friday from 8:30 AM to 5:00 PM.