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Your behavioral health benefits
Behavioral health is made up of the emotions and behaviors that affect a person’s overall well-being. We offer behavioral health services for members who have mental health or substance use needs.
Have a question?
Just call Member Services at 1-855-232-3596 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.
You can also check out your member handbook on our materials and forms page for more info.
Get help in a crisis
Get help in a crisis
988 Suicide and Crisis Lifeline
Call 988 if you have a behavioral health emergency. This is the new number for the National Suicide Prevention Lifeline. Do you have thoughts of harming yourself or someone else? Their trained counselors can help you, 24 hours a day, 7 days a week. You can also chat online with a counselor through their Lifeline Chat service.
Our crisis line
Call our crisis line at 1-855-232-3596 (TTY: 711). Then, choose option 9.
You can use any hospital for emergency care, even if it isn’t in our network. Just show your member ID card.
We’ve got you covered
We’ve got you covered
You're covered for certain behavioral health benefits. This includes mental health services as well as substance use disorder treatment services. Some services are covered for you by Aetna Better Health® of New Jersey, while others are paid for directly by Medicaid Fee-for-Service (FFS). You can check out your member handbook on our materials and forms page to learn more.
Behavioral health services
These services are for our members who struggle with certain habits that affect their overall well-being. We offer a wide variety of treatment options to help you feel better.
Behavioral health services must be:
Medically necessary
Prescribed by a physician or psychologist
Approved by the plan
Provided in a way that follows the approved treatment plan
Learn more about mental and behavioral health
If you’re feeling depressed, you’re not alone. Depression is common and affects many people.
And different people have different symptoms, including:
Feeling sad, empty or hopeless
Losing interest in favorite activities
Not being able to sleep, or sleeping too much
Overeating, or not wanting to eat at all
Having thoughts about suicide or suicide attempts
You can read this article to learn more.
Or visit the National Institute of Mental Health website for more info.
Get help in a crisis
If you have thoughts of harming yourself or others, get help right away. Call or text 988 to reach the 988 Suicide and Crisis Lifeline. Or call our crisis line at 1-855-232-3596 (TTY: 711) and choose option 9.
Learn to manage stress
Did you know that stress can affect your health? It’s common during times of stress to pick up some unhealthy habits. Don’t be too hard on yourself.
Get tips on healthy habits:
Are you wondering if you or someone you know has a problem with alcohol? You can take this self-test to help you decide if you or someone else needs support for alcoholism.
You can read this article to learn more about substance abuse.
Or find more info from the:
- Alcoholics Anonymous® website
- Substance Abuse and Mental Health Services Administration (SAMHSA) website
Mental health disorders can be serious. They can change a person’s thinking, feeling, mood and daily functioning. They affect 1 in 4 adults and 1 in 10 children per year.
Mental health disorders include:
Depression
Schizophrenia
Bipolar disorder
Obsessive-compulsive disorder (OCD)
Post-traumatic stress disorder (PTSD)
Anxiety
Borderline personality disorder
For more info, visit the National Alliance on Mental Illness (NAMI) website.
There, you can learn about the different support programs NAMI offers, including:
Peer-to-Peer
A free, 10-week course for anyone living with mental illness. Mentors who have achieved recovery lead the course. Those who join can learn about coping skills and self-care.Family-to-Family
A free, 12-week course for family caregivers of adults living with mental illness. It teaches communication and problem-solving skills to help them deal with the impact on the family.StrengthOfUs.org
An online social community for teens and young adults living with mental illness. It’s a place for them to connect and learn about services.