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Services
Healthcare Central Store
Want to talk with us in person? Come see us at our Healthcare Central Store. It’s our Medicaid (NJ FamilyCare) Guidance Center in Newark, NJ. You can stop by to get answers to your questions face-to-face. We’ll be there to guide you through your benefits and more.
Phone: 959-299-3102 (TTY: 711)
Hours: Monday through Friday, 10 AM to 5 PM
Location: 48A Jones St., Suite C-101 Newark, NJ 07103
Rides
You can get rides for visits to your provider through the Medicaid Fee-For-Service program. To learn more, just call ModivCare (formerly LogistiCare) at 1-866-527-9933 (TTY 1-866-288-3133).
You must schedule rides at least two business days in advance. If you have any problems with the services, you can call the ModivCare Complaint Hotline at 1-866-333-1735.
24-Hour Nurse Line
Need a quick answer to a health question? The 24-Hour Nurse Line is here for you. If your concern can’t wait until you can see your doctor, call 1-855-232-3596 (TTY: 711) anytime. And we’ll connect you with a nurse.
Languages and formats
If you speak a language other than English, we can help. Just call us at 1-855-232-3596 (TTY:711). Then, ask for an interpreter. You'll get this service at no cost to you.
If you’re deaf or blind, we can give you info in other formats. These include sign language, braille, large print and audio.
Community resource tool
This search tool can help you find free or reduced-cost programs and services, such as:
Food
Housing
Supplies
Rides
Health and wellness services
Mental health support
Legal services
Just enter your ZIP code to find resources near you.
Your community resources
Caring and helpful resources are just around the corner. These include groups that provide education, training and help for you. We want you to know about them. That’s why we’ve made this list that you and your family can use.
Mental health has to do with our emotions and social well-being. Do you or someone you love need help with mental health issues? Conditions like depression and anxiety are common. If you’re not feeling like yourself, see your doctor. With treatment, people can get better. In the meantime, here are a few resources that can help:
Learn more about depression from the National Institute of Mental Health.
Check the Facts for Families Guide for info on topics that affect kids, teens and their families.
Find info about topics from attention-deficit/hyperactivity disorder (ADHD) in college students to self-injury in adolescents. Just check the Moving Into Adulthood Resource Center.
Call the National Alliance on Mental Illness (NAMI) HelpLine at 1-800-950-6264. You can call Monday through Friday, 10 AM to 6 PM ET. Or email Info@NAMI.org. You can also visit the NAMI website for answers to common questions about mental health.
Reach out to your local Medical Assistance Customer Centers (MACC) to learn about local mental health services. You can visit the State of New Jersey website for more info.
What to do if you’re having a crisis
If you’re thinking of hurting yourself or someone else, get help right away. You can call:
Our crisis line: 1-855-232-3596 (TTY: 711), and choose option 9
Behavioral health has to do with your mood, thoughts and actions. You may be too sad or nervous to do your normal daily activities. Or you may have issues with substance use, such as drinking or using drugs.
The good news? We can help. You’ll likely need to see a counselor to help you make changes. You may also need medication to help improve behavioral health.
Check these resources to learn more:
Boys Town National Hotline (for teens, parents and families) 1-800-448-3000
NJ Addiction Services Hotline 1-844-276-2777
If you’re afraid for your safety, you can take action. Victims of domestic violence and sexual assault can get legal protection. This also includes help with stalking and restraining orders.
If someone is hurting you, reach out for help by calling:
The New Jersey Statewide Domestic Violence Hotline: 1-800-572-SAFE (7233)
National Domestic Violence Hotline: 1-800-799-7233
You also check these resources for more info:
New Jersey Coalition to End Domestic Violence
See a list of shelters and phone numbers.
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Learn about your legal rights.
New Jersey State Domestic Violence Services
Find more shelters and support groups.
Whether you’re a cigarette or e-cigarette smoker (or you use a vaping device), we can help you quit. We know it’s not easy, but with the right plan and support, you can reach your goal.
Just check out these resources to help you get started:
Looking for senior care can be challenging, and you may not know where to start. Learn about your options, info on costs and how the process works.
New Jersey FamilyCare
For more info on New Jersey FamilyCare, just visit the website.
Or, to speak with someone, you can call 1-800-701-0710 at these times:
Monday and Thursday, 8 AM to 8 PM
Tuesday, Wednesday and Friday, 8 AM to 5 PM
Division of Medical Assistance and Health Services (DMAHS)
Want to learn all the ways DMAHS can support you? Check out the website.
We work with our local partners to ensure you get the support you need.
Here’s a list of New Jersey resources you might find useful:
The American Diabetes Association works to prevent and cure diabetes. See how they help improve the lives of people affected by diabetes.
The Arthritis Foundation - New Jersey offers info and tools to help people live a better life with arthritis.
Learn about heart disease prevention and ways to be heart healthy from the American Heart Association.
Learn more about early childhood education. You can also find a Head Start near you.
United Way focuses on creating community-based and community-led solutions for a good quality of life. Find a United Way near you. Or call 211 for help with food, housing, jobs, health care, counseling and more.
Have a question?
You can call Member Services at 1-855-232-3596 (TTY:711). We’re here for you 24 hours a day, 7 days a week.