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PDN is a covered benefit for members under the age of 21 who need constant care. We cover, as medically necessary, up to 24 hours per day with prior authorization (PA).
What if you’re having problems with your PDN provider?
What if you’re having problems with your PDN provider?
File a report
When a provider fails to give you approved PDN services, we’ll want to know about it. So when this happens, you should report it.
How to file a report
There are a few ways you can file a report.
By email
Just email us anytime.
- This secure email address is for members who need to report a PDN provider’s failure to provide approved PDN services.
Our compliance and case management team checks the email box. They’ll share the info with your case manager or care team.
By phone
Call our 24-Hour Nurse Line anytime at 1-800-441-5501 (TTY: 711).
The Nurse Line agent will share the info with your case manager or care team right away.