Aetna Better Health of Kentucky is not responsible or liable for content, accuracy or privacy practices of linked sites or for products or services described on these sites. If you did not intend to leave our site, click or tap the "x" in the upper right-hand corner.
We want to hear what you think
Your opinion matters. Every year, we hold multiple meetings to talk about what’s working for our members and what needs improvement. We encourage you to join and tell us what you think.
Quality Member Access Committee (QMAC)
Quality Member Access Committee (QMAC)
Join your QMAC, where you can share your ideas and be heard. QMAC meets on a phone or video call (in person whenever possible) four times a year. Your QMAC includes community advocates and plan members like you.
As a member, you’ll review and comment on things like:
- Quality and access standards
- Grievance and appeals processes
- Policy changes based on grievance and appeals info
- The member handbook
- Member education materials prepared by Aetna Better Health® of Kentucky associates
- Community outreach activities
- Contractor and department policies that affect members
SKY Advisory Councils
SKY Advisory Councils
Do you take part in our Supporting Kentucky Youth (SKY) program? If so, we want to hear from you.
As a SKY member or family member, your voice matters. And the goal of SKY Advisory Councils is to ensure your voice is heard. Together we review services and supports and help each other find ways to better serve our youth. And we meet on a phone or video call (in person whenever possible) four times a year.
At council meetings, the group talks about what’s going well and what needs improvement. Members talk mainly about:
- Access to services
- Service delivery
- Gaps in support systems
- Engagement with system staff
- Cultural competency
- Member knowledge of services and supports
An Aetna® group guide leads the meetings, takes notes and sends a report to you and us. Then, we work on solutions.
Our councils include:
Member Advisory Council
Who it’s for:
- SKY members, ages 16 and older
- Members involved with adoption, Department of Juvenile Justice (DJJ) or Department for Community Based Services (DCBS) and former foster youth
Family Advisory Council
Who it’s for:
- SKY members’ family or caregiver
- Foster Parents (Impact+, regular, medically complex or therapeutic)
- Adoptive parents
- Biological parents
Kinship Advisory Council
Who it’s for:
- Kinship parents of SKY members
- Fictive kin with SKY members
- Relative caregivers of SKY members
LGBTQIA+ Advisory Council
Who it’s for:
- SKY members, ages 16 and older
- Members involved with adoption, DJJ or DCBS and former foster youth
Join us and tell us what you think
Want to learn more about the QMAC or SKY Advisory Councils? Call 1-855-300-5528 (TTY: 711). We’re here for you Monday through Friday, 7 AM to 7 PM ET.
For SKY Advisory Councils only: You can also share your contact info with us using the form on our Inquiry Coordinator page. We’ll then reach out to you as soon as we can.