Notes
*FOR $15 OTC BENEFIT: *All members ages 0-18 statewide are eligible for the $15 monthly stipend.
Questions?
For more info about this benefit: Just call Member Services at 1-855-300-5528 (TTY: 711). We’re here for you Monday through Friday, 7 AM to 7 PM ET.
For help with your order: Call OTC Health Solutions at 1-888-628-2770 (TTY: 711). You can call Monday through Friday, 10 AM to 9 PM ET.
Get the things you need. Every month. In store or delivered to your door.
As a CVS Health company, we’re offering you this $15 OTC benefit as part of your Aetna Better Health® benefits. You can use the money to spend on a variety of health products, like:
Cold remedies
(Cough drops, sore throat spray, digital thermometer, etc.)
First aid care
(First aid kit, bandages, disinfectant, disposable gloves, etc.)
Oral care
(Toothbrushes, toothpaste, dental floss, oral pain relief, etc.)
Personal care
(Hand sanitizer, body lotion, facial tissues,
maxi pads, etc.)
Order online
Order online
Ready to order? Just visit CVS Health OTC Health Solutions and sign in with your member ID and password. Or create a new account if you’re a first-time visitor. You’ll need an email address to set up your account.
Once you sign in, your benefit amount and balance will be displayed at the top of the page.
- Browse through the list of products and add to your basket. Your order total will automatically deduct from your balance at the top of the page.
- Choose “Checkout” when you’re ready to place your order.
- Confirm your shipping address, review your order and place your order. Most orders will arrive in less than 7 business days, though it may take longer during peak busy times.
- Expect to receive an email with tracking info once your order has shipped and another email once your order has been delivered.
By phone: Call OTC Health Solutions at 1-888-628-2770 (TTY: 711). You can speak with someone live Monday through Friday, 10 AM to 9 PM ET. Or you can order at any time via our automated interactive voice response (IVR) machine. Just have your member ID ready when placing your order.
In store: See the OTC Item Catalog (PDF) for instructions on how to pick up your items in store. Or learn more by calling OTC Health Solutions at 1-888-628-2770 (TTY: 711). You can call Monday through Friday, 10 AM to 9 PM ET.
Quick Tip
You’ll need to place your order for each benefit period by 11:59 PM ET of the last day of the period.
If you don’t use all the money in your benefit, it doesn’t roll over to the next month. So be sure to use up the full amount each month.
You’ve got questions. We’ve got answers.
You can use your OTC benefit as many times as you need, up to $15 per month. And the limit is $15 per household.
No, unused benefit amounts do not roll over to the next month.
No, $15 is the limit amount.
Most orders will arrive in less than 7 business days. It may take longer during peak busy times. If you haven’t received your order within 14 days, call OTC Health Solutions at 1-888-628-2770 (TTY: 711).
Yes, you can cancel your order within 30 minutes of placing it. To cancel an order, just call OTC Health Solutions at 1-888-628-2770 (TTY: 711).
Once you’ve placed your order, you will receive a confirmation number. Always make sure to keep note of your confirmation number.