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Aetna complies with applicable federal civil rights laws and doesn’t discriminate on the basis of:
Race
Color
National origin
Age
Disability
Sex
We also don’t exclude people or treat them differently because of:
Race
Color
National origin
Age
Disability
Sex
Aetna provides free aids and services to people with disabilities to communicate with us, such as:
Qualified sign language interpreters
Written info in other formats (large print, audio, accessible electronic formats)
We also provide free language services to people whose primary language is not English, such as:
Qualified interpreters
Written info in other languages
Call the number on your member ID card or 1-800-385-4104 (TTY: 711) if you need:
A qualified interpreter
Written info in other formats
Translation
You can file a grievance if you believe we’ve:
Failed to provide these services
Discriminated in another way
Just contact the Civil Rights Coordinator:
By Mail
Civil Rights Coordinator
PO Box 818001
Cleveland, OH 44181-8001
By phone
1-888-234-7358 (TTY: 711)
By email
MedicaidCRCoordinator@Aetna.com
Need help filing a grievance? Our Civil Rights Coordinator can help.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights:
Online
Office for Civil Rights Complaint Portal
By mail
U.S. Department of Health and Human Services
200 Independence Ave., SW, Room 509F, HHH Building
Washington, DC 20201
By phone
1-800-368-1019 (TDD: 1-800-537-7697)
You can also get complaint forms.