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Welcome to Aetna Better Health® of Oklahoma. You have many tools and resources to help you get the most from your health plan. We want to make it easy to understand and use your benefits. Check the resources in your new member welcome kit. And take your health risk screening to get your personal care plan. When you follow the steps on this page, you’ll set yourself up for success.
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Check your new member welcome kit
Check your new member welcome kit
Get to know your plan’s benefits and services. You can make a great start with these resources:
- New member newsletter English (PDF) | Español (PDF)
- Member handbook English (PDF) | Español (PDF)
- Extra benefits English (PDF) | Español (PDF)
- Your rights and responsibilities
Take a health risk screening
Take a health risk screening
We call every new member for a health risk screening. During this call, we’ll ask you some health questions. Why take part in the screening? This helps our care management team understand your health needs. If you need a personal care plan, they can design one based on your answers. They’ll also share the info with your doctor and work together to help you stay well.
The screening is easy and your answers are private. You can take the screening in your Member Portal.
Questions? Call 1-844-365-4385 (TTY: 711).
Understand and use your benefits
You have many benefits and services that can help you reach your health goals. These include extra benefits that go beyond your standard health coverage, like:
- $25 in over-the-counter (OTC) health supplies and products
- Rewards for healthy steps
- No-cost rides
- Programs for emotional support
These extras and more are here for you. So make sure you know all about them.
Use your Member Portal
Use your Member Portal
When you log in or create an account on your Member Portal, you can do so much more with your health plan, like:
- Search for or change providers
- View your virtual member ID card with your PCP name on it
- Replace your lost or stolen member ID card
- Manage your plan benefits and health goals from anywhere
- Send secure messages if you have questions
- Ask for forms
- Get info about certain health conditions
Are you managing complex health conditions? You may be able to use Aetna FamilyCare Central, our care coordination portal. You, your care manager and those in your Care Circle can log in, get info and take action related to your plan.
This portal keeps all your health info together. That way, we can help align your goals with the services you get for your physical and behavioral health.
You can also get the Aetna Better Health mobile app for Apple® or Android™ to manage your health on the go. What’s great about the app? You can use it to access your Member Portal, anytime, anywhere.
Never lose your member ID card
You can also use the app to get a digital version of your member ID card. That way, you’ll never have to worry about losing it.
Find providers and pharmacies
Find providers and pharmacies
Learn how to get quality care and services close to home. We have a strong network of providers and pharmacies to choose from. You can find providers of all kinds, from your primary care provider (PCP) to your dentist or specialist, in your provider directory (PDF or online). Our provider search tool makes it easy for you to find providers in our network.
Choose your primary care provider (PCP)
Your PCP is the medical provider who will provide your main health care. That’s why you’ll want to choose a PCP who can best meet your personal needs. If you don’t choose a PCP, we’ll assign one to you. And remember, you can change your PCP anytime. It’s easy to change. Just visit your Member Portal. Need help finding a provider in our network? Just use the provider search tool. Or call us at 1-844-365-4385 (TTY: 711).
Learn more about choosing a PCP
Connect with a provider
Connect with a provider
Are you due for an annual checkup? Remember, you don’t have to wait until you’re sick to make an appointment with your PCP. Seeing a doctor regularly can help keep you and your family healthy. There’s no extra cost for preventive care. Even better, you can get rewards for healthy steps, like regular checkups and health screenings.
Ready to start? We can help you choose or change PCPs. Or make an appointment. Just call us at 1-844-365-4385 (TTY: 711).
Check these articles for topics about preventive care:
Explore other health and wellness perks
Explore other health and wellness perks
Health coaching
Want to make healthy changes in your life, but need some extra support? Your personal MyActiveHealthSM website can help you:
- Set health goals based on what you want to achieve
- Get coaching on fun, new ways to improve your health
- Find your health info and numbers
- Connect any fitness devices you have and track your progress
Get started with health coaching
Health and wellness library
You can take even more steps toward a healthy you and a healthy family. Just visit the health and wellness library. You’ll find articles about everything from well-child visits to knowing when to choose urgent care or the emergency room.
Get involved
Want to play a more active role in your health care? Or help make progress in your community? Think about joining one of our committees:
- Member Advisory Committee (MAC)
- Behavioral Health Advisory Committee (BHAC)
- Tribal Advisory Board
We value your ideas. Call us at 1-844-365-4385 (TTY: 711) to learn more. You can make a real difference when you take part.
Don’t lose your benefits
Keep your info up to date
You may need to renew your SoonerSelect coverage every year. Also, always make sure that any info we have from you stays current. This allows you to keep your benefits and services. Your info may include your:
- Address
- Employment status
- Other details
Learn about emergencies and nonemergencies
You’ll only need emergency care if you think your health is in serious danger. Emergencies may include:
- Severe pain
- Serious injury
- Sudden illness
- Illness that is quickly getting much worse
- Heavy bleeding that doesn’t stop, especially if you’re pregnant
24-Hour Nurse Line
If it’s not an emergency, but you need medical advice, call us at 1-844-365-4385 (TTY: 711). Then, choose the option for the 24-Hour Nurse Line. A nurse can help you decide if you need to go to the emergency room (ER) or urgent care.
Urgent care
Urgent care is a great option if it’s not an emergency and you can’t see your PCP. Many centers open early and stay open late seven days a week. They may also have shorter wait times than an ER visit.
Check out some of these articles to learn more about getting the right care at the right time:
Call 911 or go to the nearest hospital if you have a life-threatening illness or injury and need help right away. We cover ambulance rides. You can also use any hospital for emergency care, even if it isn’t in our network. Just show your member ID card.
No matter what time of day, you’re not alone. We have resources in place to help you in a crisis or mental health emergency. This includes thoughts of harming yourself or others.
Call or text the 988 Oklahoma Mental Health Lifeline. Trained counselors can help you 24 hours a day, 7 days a week. You can also chat online with a counselor through their Lifeline Chat service.
You can also find other local resources and services in your own community.
Know your resources
Member handbook
You can get a hard copy of your member handbook in English or Spanish at no charge. We’ll send it to you within five days of your request. Just call 1-844-365-4385 (TTY: 711). Or visit our materials and forms page to download the handbook.
Help in your neighborhood
Other languages and formats
Need language help? Just call 1-844-365-4385 (TTY: 711). You can get:
- Interpreter services at no cost during any service or complaint process, including American Sign Language and real-time oral interpretation
- Interpreter services for medical visits (call 48 hours before your visit)
- Info in another format, like audio, large print and braille
- Materials in other languages if your first language isn’t English
Legal notices
Aetna and CVS Caremark are part of the CVS Health® family of companies.