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Need a ride?
Nonemergent medical transportation (NEMT) services provide rides to normal health care visits. When can you use this service? It’s for when you have no other way to get to the doctor, dentist, hospital, pharmacy or other places you get approved Medicaid services. These rides don’t include ambulance trips.
What rides does your plan cover?
What rides does your plan cover?
- Passes or tickets for rides, such as mass transit within and between cities or states, including by rail or bus.
- Commercial airline services.
- Demand response services: Curb-to-curb rides in private buses, vans or sedans, including wheelchair-accessible vehicles if needed.
- Mileage reimbursement for an individual transportation participant (ITP): This is for a verified completed trip to a covered health care service. The ITP can be you, a responsible party, family member, friend or neighbor.
- Cost of meals connected with a long-distance trip for health care services: The daily rate for meals is $25 per day for the member and $25 per day for an approved attendant. This coverage is for members ages 20 years and younger.
- Cost of lodging connected with a long-distance trip for health care services: Lodging services are limited to the overnight stay and do not include extras like phone calls, room service or laundry service. This coverage is for members ages 20 years and younger.
- Funds in advance of a trip to cover approved NEMT services: This coverage is for members ages 20 years and younger.
When to ask for a ride
Ask for a ride as early as you can, and at least:
- Two business days before you need it for regular trips
- Five business days for long-distance trips (more than 90 miles)
Sometimes you may ask for a ride with less notice, like:
- Pick up after discharge from a hospital
- Trips to the pharmacy to pick up medication or approved medical supplies
- Trips for urgent conditions (not emergencies but severe or painful enough to need treatment within 24 hours)
Need to cancel your health care visit? You’ll want to let us know before the approved and scheduled trip.
How do I set up a ride?
How do I set up a ride?
Just call Access2Care at 1-866-411-8920 (TTY: 711) two business days before your health care visit. They’re here for you 24 hours a day, 7 days a week.
You can also download the Access2Care (A2C) app on your smartphone from an app store. You can schedule your rides through your phone. Or get reminder texts if you want them.
Be sure to have this info ready when you call:
- Your Medicaid or member ID number
- Your first and last name
- Your date of birth
- Your home address, including ZIP code, for the pick-up
- The name, address and ZIP code for the health care provider, facility or the pharmacy you’ll visit
- The date and time of your health care appointment
- If anyone is traveling with you (you can take one person as an attendant)
- If you have special travel needs: wheelchair accessibility, for example
Ride tips to remember
Get help from an attendant
Do you need someone to go with you? If you do, we’ll cover these ride costs for up to one eligible adult.
Mark your calendar
Remember to mark your calendar for the date and time of your appointment. You'll want to be ready 30 minutes before your driver is due to arrive.
Be aware of travel requirements for children
- Aged 14 and younger: Must have a parent, guardian or other authorized adult with them
- Aged 15 to 17: Must have a parent, guardian or other authorized adult with them or have consent from one of these on file to travel alone
- Parental consent isn’t needed if the health care service is confidential in nature
Prepare ahead for long-distance trips
Do you need to travel more than 90 miles to see an in-network provider? These trips need to be for a medically necessary visit. They also need prior authorization (PA).
Be sure to set up this ride at least five business days before your health care visit. We may reimburse you for meals and lodging costs.
Are you setting up a ride outside the service area with an out-of-network provider? If yes, your doctor will need to get PA for that visit before you set up the ride. Just contact your care manager to learn more.