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    • Aetna Better Health® of Texas

    What's covered?

    Apply or renew

    For members

    Health and wellness

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    Your behavioral health benefits

    You deserve to be healthy in body and mind. Your plan covers health for you as a whole person. That includes help with your mental health or substance use. You or your child can go to any behavioral health provider in our network.

    Have a question?

    Just contact us. Or call the number on your member ID card. 

     

    You can also check out your member handbook on our materials and forms page for more info. 

    What’s new for benefits?

    Connecting you to support and resources for a healthier and happier life.

     

    Life can be challenging. It's hard keeping your mind and body healthy every day. That’s why we’re bringing you the Pyx Health program at no cost.

     

    • Chat with Pyx Health staff for support and guidance
    • Find tips and tools to help your physical and mental health
    • Access to health plan benefits and community resources
    • Improve mood, stress levels, motivation and more

     

    Pyx Health makes it easy to get the right help, in the moment you need it.

     

    Connect via the app or with a phone call.

     

    • Adults 18+ (PDF): Tools and activities to improve mindset and manage stress. You can also get help with things like food, transportation and rent
    • Teens 13–17 (PDF): Safe, private access to trained peer support and resources for school, work, social media and relationship challenges
    • Guardians (PDF): Support for the challenges of being a guardian: understanding staff, plus connections to support groups, help lines and more

     

    Ready to get started?

     

    Adults and teens with guardian consent: download the app now and sign up with your health plan ID. Or call Pyx Health’s friendly team at 1-855-499-4777.

     

    Guardians: download the app now and sign up with partner code aetnatx. Or call Pyx Health’s team at 1-855-288-1651.

    ILOS are not covered by the State Medicaid Plan, but we have decided to cover these services to make sure you get the behavioral health care you need. ILOS are available for members ages twenty-one and older.

    ILOS includes Partial Hospitalization Programs (PHP) and Intensive Outpatient Programs (IOP) for members with a mental health and/or substance use disorder and who meet medical necessity for these services. Medical necessity means that the service meets the behavioral health care needs of the member.

     

    PHP and IOP are programs that offer treatment for members who are ready for discharge from a behavioral health hospital stay or who are in the community and need more intense behavioral health care treatment then what is provided in a doctors or therapists office. Treatment includes group therapy and educational groups that teach members about behavioral health and healthy coping skills. These services can be offered through a hospital or through a community clinic or provider. Members get this treatment during the day, and don’t stay overnight.

     

    If you have questions about ILOS or how you qualify for these services, call Aetna Better Health of Texas by using the phone number on the back of your ID card. A Service Coordinator will answer questions you have about ILOS and can assist in referring you to a behavioral health provider for an assessment. 

     

    I’m having a crisis

    Man holding head with eyes closed

    I’m having a crisis

    Call or text 988

     

    • The 988 Suicide and Crisis Lifeline provides counseling and support to people in suicidal crisis or emotional distress 

    • If you or someone you know needs support now, text, call 988 (TTY: 711, then 988) or chat. 

    • Trained crisis counselors can help you. 

    • Confidential support is here for you 24 hours a day, 7 days a week. 

    • Call or text 988 from anywhere in the United States. 

     

    Medical emergency: Call 911

     

    If you need emergency medical care right now, call 911 or go to the nearest hospital. You can use any hospital for emergency care, even if it isn’t in our network. Just show your member ID card. 

     

    There is hope when a crisis happens. Call our behavioral health hotline and talk to our crisis counselors. We can help you. We’re here for you 24 hours a day, 7 days a week.

     

    CHIP and CHIP Perinatal

     

    We’ve got you covered

     

    Behavioral health benefits cover treatment for mental health and substance use disorders. We offer treatment options to help you feel better and support your recovery.  You don’t need a PCP referral. You can get care from any provider in our network.

    Learn more about behavioral health

    Learn to manage stress 

    Did you know that stress can affect your health? It can be hard to keep up with healthy habits during times of stress. 

     

    You can read these articles to learn more about mental and emotional well-being:

     

    Substance use disorders happen when people misuse drugs, alcohol or both, repeatedly.

     

    Learn more about substance use disorders

     

    Or find more info from:

     

    Mental health disorders can be serious. They can change a person’s thinking, feeling, mood and daily functioning. They affect 1 in 4 adults and 1 in 10 children per year. 

     

    Mental health disorders may include:

     

    • Depression

    • Schizophrenia

    • Bipolar disorder

    • Obsessive-compulsive disorder (OCD)

    • Post-traumatic stress disorder (PTSD)

    • Anxiety

    • Borderline personality disorder

    For more info, visit the National Alliance on Mental Illness (NAMI) website.

     

    There, you can learn about the different support programs NAMI offers, including:

     

    • Peer-to-Peer

      A no-cost course for anyone living with mental illness. Those who join can learn about coping skills and self-care.

    • Family-to-Family

      A no-cost course for family caregivers of adults living with mental illness. It teaches communication and problem-solving skills to help them deal with the impact on the family.

    • MentalHealthTX offers info about how to help yourself or someone else. You can learn about different conditions or help for specific groups, like teens and veterans.
    • Texas Health and Human Services has mental health and substance use services for families and people of all ages. 
    • Check your local resources for even more support. You can learn about everything from quitting nicotine to getting rides to your health visits. 

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