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Questions?
Not enrolled in a managed care organization (MCO)? Just call 1-800-324-8680 (TTY: 711) for more information or help with your ID card. You can get help Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m.
You can also call us at 1-833-711-0773 (TTY: 711) Monday through Friday from 7 a.m. to 8 p.m.
Always keep your ID card with you
Always keep your ID card with you
You’ll need your ID card each time you get behavioral healthcare services.
This means that you need your member ID card when you:
See a provider for counseling.
Get psychological testing.
Go to a hospital for inpatient psychiatric services.
Get crisis intervention services.
Need help with your ID card?
Need help with your ID card?
Be sure to contact your managed care organization (MCO) if:
You have not received your card yet.
Any of the information on the card is wrong.
You lose your card.
If you are not enrolled in an MCO, you should have received notification from the Ohio Department of Medicaid (ODM) that shows your OhioRISE enrollment. This card is good as long as you are a member of OhioRISE.
Please contact the Medicaid Consumer Hotline at 1-800-324-8680 (TTY: 711) if:
You have not received your card yet.
Any of the information on the card is wrong.
You lose your card.
