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    Resources and services

    Here are some local and national resources to help you stay as healthy as possible. We cover topics like depression and substance use, as well as what to do in a crisis and how to help youth in their transition to adulthood.

    Questions?

    You can call Member Services at 1-833-711-0773 (TTY: 711). from 7 a.m. to 8 p.m., Monday through Friday.

     

    You can call Member Services at 1-833-711-0773 (TTY: 711). from 7 a.m. to 8 p.m., Monday through Friday.

     

    Services

    Get help in a crisis

     

    No matter what time of day, you’re not alone. We have resources in place to help you in a crisis.

     

    If you have thoughts of harming yourself or someone else, call 911 or one of these numbers right away:

     

    Have a life-threatening health emergency?

     

    Call 911 or go to the nearest hospital if:

    • You’re having a life-threatening emergency

    • You need help right now

    You can use any hospital for emergency care, even if it isn’t in our network. Just show your member ID card.  

    If you don’t have a ride to your appointment, we’ll help you get one. 

     

    • Members who are not enrolled in an MCO should contact their local County Department of Job and Family Services office to schedule a ride through the Non-Emergency Transportation (NET) program. 

    Questions about rides? Just call us at 1-833-711-0773 (TTY: 711). You can call 7 a.m. to 8 p.m., Monday through Friday. We can connect you to the right place to learn more about rides.  

    Need language help? Just call us at 1-833-711-0773 (TTY: 711). You can call 7 a.m. to 8 p.m., Monday through Friday. You can get:

     

    • Interpreter services at no cost during any service or complaint process, including American Sign Language and real-time oral interpretation

    • Interpreter services for your medical visit (be sure to call 48 hours before your visit)

    • Info in another format, like audio, large print and braille

    • Materials in other languages if your primary language isn’t English

     

    Community Resource Directory

    Caring and helpful resources are just around the corner. Using the Community Resource Directory (CRD) tool in your Member Portal, you can find support and services near you. From food and housing services to wellness and mental health support and more.

     

    Aside from searching for resources, the CRD also allows you to:

     

    • Save your resources 

    • Share feedback and suggest new resources 

    • Suggest edits to existing resources 

    How to get to the CRD

     

    • Log in to your Member Portal, or sign up if you don’t already have an account.

    • Under the “Resources” column, go to “Community Resource Directory."

    Member portal

    Local and national resources

    Here’s a list of programs, services and hotlines that may be helpful to you.

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    OhioRISE has resources in place to support you. Your OhioRISE benefits start with a system of care that focuses on youth and families. Care coordinators and care management entities (CMEs) partner with you to create a team and support you every step of the way.

     

    Here are more resources and info you can use, from addressing trauma to managing common issues that affect youth and families.

     

    Ohio resources

     

    Ohio Department of Job and Family Services: Check this resource to learn about local mental health services

     

    Reporting child abuse and neglect: Call 1-855-O-H-CHILD (1-855-642-4453). This phone tree links you to a child welfare or law enforcement office in your county. You don’t have to give your name.

     

    National resources

     

    • Call the National Alliance on Mental Illness (NAMI) HelpLine at 1-800-950-6264. You can call Monday through Friday, 10 AM to 6 PM. Or email NAMI. You can also visit the NAMI website for answers to common questions about mental health.

    • Learn more about depression from the National Institute of Mental Health.

    If you’re afraid for your safety, you can take action. People who experience domestic violence and sexual assault can get legal protection. This also includes help with stalking and restraining orders.

     

    If someone is hurting you, reach out for help by calling the National Domestic Violence Hotline at 1-800-799-7233 (TTY: 1-800-787-3224).

     

    For your safety: Many of these sites have a “quick exit” option so you can quickly hide that browser window for safety reasons. AIso, be sure to erase your browser history after visiting these sites. 

    Human trafficking includes two different types of crimes:

     

    • Labor trafficking happens when people work or provide services through the use of force, fraud or coercion (fear or pressure).

    • Sex trafficking happens when people engage in commercial sex through the use of force, fraud or coercion. If the person is under age 18, force, fraud or coercion aren’t needed to make it a crime.

     

    Report trafficking

     

    If you or someone you know is in danger, call 911 right away. 

     

    If you believe you may have info about a trafficking situation, you can: 

     

    More about human trafficking

     

    Human trafficking awareness materials

    Whether you smoke or use other forms of nicotine, we can help you quit. It’s not easy, but with the right plan and support, you can reach your goal. 

     

    Just check out these resources to help you get started:

     

    We work with our local partners to ensure you get the support you need.  

     

    Here’s a list of Ohio resources you might find useful: 

     

     

    Members with special health care needs have medical conditions that will last at least one year. If you or your child has special health care needs, you can get help. 

     

    Just check out these resources to learn more: 

     

    Need help with the transition from childhood to adulthood? This group is called transition-age youth (16 to 21 years of age). Resources can be hard to find, and you may not know where to start. Check these links to learn more about help and support during this time:

     

    The Center for Women’s Health at the Ohio State University Wexner Medical Center is where you can go to learn more about sexual health. Need an appointment? Call 614-293-2076.
     

     

    WIC is a national nutrition program for pregnant or breastfeeding women and families with children younger than 5. The Ohio WIC program provides these services at no cost:

     

    • Help with breastfeeding questions  

    • Referrals to agencies  

    • Healthy food, like fruits and vegetables   

    • Healthy eating tips  

      

    You can call WIC to see if you and your child can use the service: 614-644-8006. Or visit the WIC website for more info. 

    United Way focuses on creating community-based and community-led solutions for a good quality of life. Find a United Way near you.

    Legal notices

    Alcoholics Anonymous is the property of Alcoholics Anonymous Worldwide Services, Inc.
    Boys Town National Hotline is is the property of Boys Town.

    Also of interest: